Shipping & Returns
We hope you and your dog love your Barkee walkwear.
Every order is carefully personalized and prepared before being shipped from our US fulfillment center in Connecticut. If something isn't quite right, we're here to help.
Shipping
All Barkee orders are personalized and shipped from our Connecticut fulfillment center via USPS or UPS.
Free standard US shipping on orders $60+
Orders under $60 are charged a flat $6.99 standard shipping fee.
We aim to prepare and dispatch all orders within 1–2 business days.
Once dispatched, standard delivery typically takes 2–5 business days, depending on your location.
As every Barkee order is personalized, dispatch times may occasionally be slightly longer during particularly busy periods or promotions. Carrier delays and other circumstances outside our control may also affect delivery times.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking.
We require a valid mobile phone number with every order in case the carrier needs to contact you regarding your delivery.
Free Size Exchanges
If you're unsure which size to choose, feel free to contact us before ordering and we'll be happy to help 🤍
If the fit isn't quite right, we've got you covered. We offer free size exchanges within 45 days of delivery.
To request an exchange, please email support@barkee.com with your order number.
To be eligible, items must be clean, unwashed, undamaged and in their original condition. Original packaging should be included where reasonably possible. We recommend trying your Barkee on indoors until you're happy with the fit.
For approved size exchanges, we cover the cost of returning your item and sending your replacement.
If your new harness requires a different size personalized name tag, we'll remake it for you free of charge.
Size exchanges are available on individual products and bundles and are limited to the same product in the same color.
Change of Mind
If you've changed your mind, you can return your order within 45 days of delivery.
Returned items must be clean, unwashed, undamaged and in their original condition. Original packaging should be included where reasonably possible.
Customers are responsible for return postage on change-of-mind returns.
To begin a return, please email support@barkee.com with your order number and the subject line "Return" before sending your item back.
Bundles & Sets
If part of a bundle or set is returned, the remaining items will be recalculated at their full individual prices. Your refund will reflect this adjustment, as the original bundle discount will no longer apply.
If a returned item brings your original order below the $60 free shipping threshold, the $6.99 standard shipping charge that would have applied may be deducted from your refund.
Bundle pricing is honored for approved size exchanges of the same product.
Personalized Items
We know personalized products can feel like a big commitment, so we've made it simple.
Personalized name tags are covered by our 45-day return policy too.
If your order isn't right, you can return it for a refund, including your personalized name tags, provided the items meet the return conditions above.
For change-of-mind returns, return postage is the customer's responsibility.
If your personalized item arrives faulty, damaged or incorrect, we'll remake it or issue an appropriate refund at no cost to you.
Faulty, Damaged or Incorrect Items
We've got you covered.
If your order arrives faulty, damaged or incorrect, or you believe your product has developed a manufacturing fault, please contact us as soon as reasonably possible and include:
Your order number
A brief description of the issue
Clear photographs showing the problem
Every claim is assessed individually.
If we confirm that your product has developed a manufacturing fault during normal, intended use, we'll offer an appropriate replacement, refund or store credit and cover reasonable return and replacement shipping costs.
Our guarantee does not cover damage caused by misuse, accidents or improper care; excessive wear beyond what would reasonably be expected from everyday dog walking; damage caused by chewing, rough play, dragging, modification or use outside the product's intended purpose; or products that have reached the end of their normal service life through extensive use.
A well-loved harness may naturally show signs of wear over time. This alone does not indicate a manufacturing fault.
Refunds
Once your return has been received and inspected, we'll issue any approved refund to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges, where applicable, are non-refundable on change-of-mind returns.
Need Help Choosing a Size?
If you're unsure which size is right, please check our Size Guide or email support@barkee.com before ordering.
We'll be happy to help you find the best fit for your dog 🤍
