Shipping & Returns

We hope you and your dog love your Barkee walkwear.

Every order is carefully personalised and prepared in the UK with attention to detail at every step. If something isn't quite right, we're here to help.

Shipping

All Barkee products are personalised in the UK and delivered with Yodel by InPost.

• Free UK delivery on all orders over £30 (3–5 working days)

• Express UK delivery: £5 (1–2 working days)

Delivery Times

All orders are personalised in the UK before being dispatched from our fulfilment centre.

• Standard Delivery: 3–5 working days

• Express Delivery: 1–2 working days

Most UK mainland orders arrive within the estimated delivery window, although delivery times may vary slightly during busy periods, promotions, or due to the time required for personalisation.

Deliveries to Northern Ireland, the Scottish Highlands and other remote locations may take an additional 1–2 working days.

Once your order has been dispatched, you'll receive a shipping confirmation email.

We deliver with Yodel by InPost, and all tracking and delivery updates are managed through the InPost app. We strongly recommend downloading the app to:

• Track your parcel in real time

• Receive delivery notifications and updates

• Manage your delivery preferences

• View proof of delivery

Download the app here: https://inpost.co.uk/app

We require a valid mobile phone number with every order so your delivery driver can contact you if needed. For added security, every delivery is photographed and requires a signature upon delivery.

Free Size Exchanges

If you're unsure which size to choose, feel free to contact us before ordering and we'll be happy to help 🤍

If the fit isn't quite right, we've got you covered.

We offer free size exchanges within 30 days of delivery.

To request an exchange, please email support@barkee.co.uk.

To be eligible:

• Items must be unused, unwashed and in their original condition.

• Original packaging should be included where reasonably possible.

For size exchanges:

• You cover the cost of returning the item (we recommend using a tracked Royal Mail service).

• We cover the cost of sending your replacement.

• If a different size name tag is required, we'll remake it free of charge.

• Items must be unused, unworn, unwashed and in a resalable condition.

Size exchanges are available on individual products and bundles and are limited to the same product in the same colour.

Change of Mind

If you've changed your mind, you can return your order within 30 days of delivery, provided:

• Items must be unused, unworn, unwashed and free from dirt, mud, pet hair or odours, and in their original condition.

• Original packaging is included where reasonably possible.

Customers are responsible for return postage. Original shipping charges (where applicable) are non-refundable.

To begin a return, please email support@barkee.co.uk with your order number and the subject line "Return" before sending your item back.

Bundles & Sets

If part of a bundle or set is returned, the remaining items will be recalculated at their full individual prices. Your refund will reflect this adjustment, as the bundle discount will no longer apply.

Bundle pricing is honoured for approved size exchanges of the same product.

Personalised Items

We know personalised products can feel like a big commitment, so we've made it simple.

If your order isn't right for any reason, you can return it within 30 days for a full refund — including personalised name tags.

Returned items must be unused and in their original condition. Return postage is the customer's responsibility.

If your personalised item arrives faulty or incorrect, we'll remake it or issue a full refund at no cost to you.

Nothing in this policy affects your statutory rights.

Faulty, Damaged or Incorrect Items

We've got you covered.

If you believe your order has developed a fault, please contact us within 30 days of noticing the issue and include:

• Your order number
• A brief description of the issue
• Clear photographs showing the problem

Every claim is assessed individually.

If we confirm that your product has developed a manufacturing fault during normal, intended use, we'll offer a replacement, refund or store credit (as appropriate) and cover all reasonable return and replacement shipping costs.

Products returned for inspection should be in a condition that allows us to assess the reported fault.

Please note that our warranty does not cover:

• Damage caused by misuse, accidents or improper care.
• Excessive wear resulting from use beyond what would reasonably be expected during everyday dog walking.
• Damage caused by chewing, rough play, dragging, modification or use outside the product's intended purpose.
• Products that have reached the end of their normal service life through extensive use.

A well-loved harness may naturally show signs of wear over time. This alone does not indicate a manufacturing fault.

Refunds

Refunds are issued to your original payment method within 5–10 business days of your returned item being received and inspected.

UK Consumer Rights

Nothing in this policy affects your rights under UK consumer law.

Need Help Choosing a Size?

If you're unsure which size is right, please check our Size Guide or email support@barkee.co.uk before ordering. We'll be happy to help you find the best fit for your dog.